Returns & Refund Policy

 

Thank you for shopping with us at Donard Gift Shop. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt.

 

Returns:

If you wish to return any unwanted or faulty items please contact us within 14 days of receiving your delivery to notify us of what you will be returning.

Please then post the goods back to us within 14 days of notifying us of the return. Post the goods to the address on the invoice received in the delivery.

Items are returned at your expense.

Please ensure you look after the goods whilst they are in your possession (your 'duty of care'). Take care when packing up the goods for the return post, so they are not damaged in transit.

Wherever possible please return all of the original packaging with the goods.

You may wish to use a tracked postal service to return the items, as we cannot be responsible for items lost in the post when being returned.

Please ensure you include a note with your name and contact details, or a copy of the invoice, in any returned parcel so not to cause any delays in dealing with your return.

Refunds:

Once we receive the returned goods we will check them and will offer you the choice of choosing alternative items or you may have a full refund.

Where alternative items are of a different value to the returned goods we will collect the additional payment or issue a partial refund equal to the difference from the original cost.

We will issue refunds within a maximum of 14 days of receiving the goods into our warehouse, although this usually happens within a couple of days.

Items Delivered Damaged or Faulty:

Should any items arrive to you damaged or faulty goods please contact us within 14 days and we will exchange the items, or if you prefer, you will be offered a full refund.

We reserve the right to request photographic evidence of damaged items.

Can I cancel my order?

Unfortunately we are not able to cancel orders unless we receive notification via email to donardgiftshop@hotmail.com as soon as possible after placing the order. If your order has already been processed, we will not be able to cancel.